PMN can utilise powerful telephony applications that overlay the PMN network and integrate with the existing PBX infrastructures.
Intelligent Office and Intelligent Connect are applications that provide remote working capabilities, such as single number contact and designated alternatives to improve contact, both on and off the PMN network.
Individual PMN users within an organisation can be grouped together to form a ‘community’ to utilise the resources of the whole and create true team working by forming wide area teams.
SMS Support
The PMX allows mobile phones registered to the private mobile network to send and receive SMS text messages.
^ Top
GPRS Support
This optional capability allows IP traffic to be exchanged between the mobile handset and the customers IP network. The PMX supports the EDGE protocol which allows for higher data transfer rates than are achieved using standard GPRS.
^ Top
Advanced Messaging Services
A corporate grade voice mailbox will extend the PMN single number capabilities with functionality such as voice-to-email delivery, message forwarding and broadcast announcements. Voicemails can be accessed on and off network or by an intuitive web interface which also allows intelligent routing management.
^ Top
Inbound Call Control
PMN supports the ability to rapidly develop and implement IVR applications that can integrate seamlessly with an existing PBX infrastructure. A well designed Interactive Voice Response (IVR) system, as a first point of contact for an organisation, can be an important element of a corporate call handling strategy.
^ Top
Call Recording
Call Recording provides the flexibility to record calls made using a mobile phone. Recordings can be stored and recalled for reference at any time, without the need to purchase and house expensive on-site recording equipment. Use of Call Recording provides peace of mind and enhances understanding of the customer experience. Call recordings can be used to help identify staff training needs, to reduce the risk of misinterpreting information and to help resolve disputes on a fair basis.
^ Top
Push to Talk
TeleWare has integrated Push to Talk (PTT) capabilities into its Private Mobile Networks (PMN) solutions for Fixed Mobile Convergence (FMC) and mobile unified communications applications. PTT is a service option for a cellular phone network which permits subscribers to use their phone as a walkie-talkie. A typical Push to Talk connection connects almost instantly. One significant advantage of PTT is that it allows a single person to reach an active talk group with a single button press; users no longer need to make several calls to coordinate with a group.
Push-to-Talk cellular calls are half-duplex communications — while one person transmits, the other(s) receive. Traditional mobile phone networks and devices utilize full-duplex communications, allowing customers to call other persons on a mobile or land-line network and be able to simultaneously talk and hear the other party. Such communications require a connection to be initiated by one party dialling a phone number and the other party answering the call, and the connection remains active until either party ends the call or the connection is dropped due to signal loss or a network outage.
Therefore, telephone communication protocol does not allow for casual and immediate transmissions to be sent to other parties on the network. Whereas telephone calls require the lengthy process of dialing, network switching and routing, call setup, and waiting for the other party to answer, a two-way radio has a much quicker protocol because of the immediacy of push to talk communication.
Mobile Push-to-Talk service on the PMN adds the functionality for individual half-duplex transmissions to be sent to another party on the system without needing a connection to be already established.
^ Top
Video Streaming
Vemotion, another member of the TeleWare group of companies, has provided integrated video streaming to GSM handsets on our Private Mobile Networks for Wireless CCTV applications. Wireless CCTV can be used in overt and covert systems, which can be located anywhere, can be worn, carried in a case or fitted to a vehicle, making this equipment ideally suited to helping reduce crime and anti social behaviour in virtually any location.
The ability to distribute video to the mobile across a private mobile network can enhance security staff performance by raising awareness to of events as they happen at sites such as shopping centres, or situation awareness at sports events, adhoc organised events or even in areas of localised disturbance or civil unrest.
^ Top